Privacy Policy

1. Introduction

Welcome to dealfone. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our power dialer, SMS blasting, and CRM services.

By using dealfone, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number, company details)
• Billing information (credit card details, billing address)
• Lead and contact data you upload to our platform
• Call recordings, voicemail recordings, and SMS message content
• Custom scripts, templates, and campaign settings
• Support communications and feedback

2.2 Information Collected Automatically

• Usage data (features used, pages visited, time spent on platform)
• Device information (IP address, browser type, operating system)
• Call metadata (call duration, call outcomes, timestamps)
• SMS delivery status and response rates
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Enable calling, SMS messaging, and CRM functionality
• Store and transcribe call recordings for your use
• Send administrative information, updates, and security alerts
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Telecommunications providers (Twilio) for call and SMS functionality
• Cloud hosting services (Supabase) for data storage
• Payment processors for billing and subscription management
• Analytics providers to understand platform usage

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Secure authentication and access controls
• Employee training on data protection practices
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings, SMS messages, and lead data are retained according to your account settings and applicable regulations. You may delete your data at any time through your account settings.

7. Your Rights and Choices

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Cookies: Manage cookie preferences through your browser

8. TCPA Compliance

dealfone is designed to help you comply with the Telephone Consumer Protection Act (TCPA) and similar regulations. However, you are solely responsible for ensuring your use of our platform complies with all applicable laws, including:

• Obtaining proper consent before calling or texting contacts
• Maintaining and respecting Do Not Call (DNC) lists
• Honoring opt-out requests promptly
• Calling only during permitted hours
• Providing accurate caller ID information

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: